Zadovoljstvo potrošača u vreme COVID-a
Zadovoljstvo potrošača u vreme COVID-a Pre pandemije COVID-19, korisničko iskustvo koje su kompanije pružale putem digitalnih kanala već je bilo prepoznato kao ključna tačka…
WE ARE EDGE NETWORKS
Smart Outsourcing Solutions
Sales and order management
Optimize your process and boost your sales.
Customer Care
Transform your customers to brand ambassadors.
Answering service
Don’t miss a single call from your customers.
Chat Support
Leading-edge digital experiences. Connect here and now.
Debt Collection
Outsourced debt collection services - make your cash flow safe.
Who we are
Experienced sales and customer care specialist adding value for clients worldwide
When it comes to your business and customers, you want the best.
As your partner we leverage our expertise to deliver innovative end – to – end solutions for every stage of your customer journey.
We’re continuously exploring, inventing and optimizing communication and connection with customers.
We deliver the finest customer service solutions by hiring, training and retaining the best people.
Whether you run a small business or a 500 employee company, remarkable customer care should always be your top priority.
Driven by experts and professional attitude we build tailored solutions to create value and high performing results with lasting relation with your customers.
We are constantly aiming to grow both as individuals and as a company. We believe that the journey of education is a lifelong pursuit.
Create collaborative and supportive environment through ability to trust and support each other.
Maintaining rigorous standards for all our activities, no matter how big project is.
Act with honesty, honor, and truthfulness, being respectful with client and your fellow colleague.
WE DO IT ALL
Are you ready to outsource?
Build Customer Loyalty
Be true and unique. Create powerful brand loyalty through positive emotional connection.
Boost your sales
Convert each interaction with customer to sale result with motivated sales team.
Reduce your costs
Optimize hiring, training and coaching employees, utilize call monitoring with highly skilled outsource team.
We’ve got you covered
Focus on your core business while we build trusting relationship with your customers, delivering rapid resolution.
Services
Explore how to boost your business growth
Sales and order management
Customer Care
Answering service
Chat Support
Debt Collection
Let’s find out how we can help your business! Contact us
HOW WE OPERATE
We deliver excellent Customer Experience building long lasting relationship on behalf of your company
1.
First Contact
In business first impressions are crucial. Let us show you our friendly and professional welcome to our team.
2.
Discussion & Planning
It is time to set your ideas free. Share your core values and business vision with us, to create clear direction for your business strategy.
3.
Strategy
Transform ideas into effective strategy. Together, we will set clear goals and action plan that outlines how your business will compete in a particular market.
4.
Build a winning team
Our HR team is looking for the best talent among the candidates. We train them and guide them through communication processes, monitor and evaluate their performance.
5.
Implementation
Knowledge base is a system that harnesses insights, documents and guides that help agents to provide better service to customers. We implement your knowledge base, monitor calls, and ensure customer satisfaction.
6.
Results
Your brand is as strong as your customer loyalty is. Improve the fan experience, drive your business transformation and boost your sale.
Company in numbers
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Specialists in our team
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Industry awards
BLOG
Don’t be busy – be productive!
Kako da izgradite kvalitetne odnose sa svojim zaposenima
Kako da izgradite kvalitetne odnose sa svojim zaposenima Svako vreme nosi svoje izazove. Tako je i ovo, vreme pandemije virusa Covid 19, pred čitavo…
How to build a stronger relationship with your employees
Each time brings its own challenges. The same applies to this one, the time of the Covid 19 pandemic, which posed some new challenges…
Customer experience in Covid 19 crisis
Prior to the COVID-19 pandemic, the user experience provided by companies through their digital channels was already recognized as a key point of competitiveness.