Hi everyone, I am Goca and I am working as Supervisor in the sector for Online Market Researching. My job is to lead a team of agents, to organize trainings, monitor statistics regarding clients, agents and technical characteristics.
Before working in the call center, I did the education for elementary school students in physics – the field of ferrofluid.
I can say that my working day and duties are dynamic and change very quickly depending on the circumstances. I like that dynamic because I’m never bored. Every day is a new day to learn something I didn’t know before and to improve my current skills.
We are a good team, because we all have in mind what our ultimate goal is, and that is to keep the customer satisfied.
When I think “what I learned at work”, the list is long. In addition to the technical part, which is very interesting to me, I learned a lot about communicating with people, to anticipate the needs of clients and my team, which makes my everyday life much easier. I believe I can learn a much more in the company.
I am calm and friendly person. In my free time, I make wine and maintain my vineyard, which I consider to be my biggest hobby. I enjoy traveling, reading good books and skiing.